SYSTEM NEWS

This is where I try to let you know what's going on
with our internet service.
 

 



UPDATE Sunday 03-05-09 10.30am

We lost ADSL connection to Valhalla 1 from around 9-30 pm last nite to 1-45 am this morning - no explanation at this time. Valhalla 11 was ok throughout. Hope i didn't wake you all up driving in around 12-30 am to check what was happening.



UPDATE Thursday 24-4-08 10.30am

Off again at Valhalla from about 3am - on again about 10am.



UPDATE Wednesday 23-4-08 10.30pm

Another fault at the local exchange caused the loss of our connections to "Valhalla" again to-day. Faults were lodged for the services and connection was returned about 10-00 Pm to-nite.



UPDATE Tuesday 22-4-08 10.30pm

An unknown (at this time) fault caused the loss of our connections to "Valhalla" this morning. Faults were lodged for the services and connection was returned about 7-15 Pm to-nite.



UPDATE Wednesday 5-3-08 7.10pm

Major drama to-day with Telstra equipment failures in NSW and Victoria.
We were offline for extended periods of time while Telstra replaced the faulty equipment.


UPDATE Thursday 4-4-07 8.10pm

Sorry folks - we have been off the air for about 2 hrs for at this stage an unknown reason.
after logging a fault with our supplier it has decided to fix itself.


UPDATE Friday 25-11-06 11.30pm

Our mail server suffered a breakdown and was replaced by a backup system about 10-30 pm to-nite
You may experience some duplication of emails.


UPDATE Saturday 1-04-06 12.30pm

On Thursday morning 30th March 2006, our mail server (along with many others housed in the same data centre) was brought down by a power surge. This required our technicians to work through the night on both Thursday and Friday night to build en entirely new server, and restore the user mail account, and data.  This job was completed around  3am on Saturday morning.  However the rebuilt server is using a newer version of the mail handling software, and now requires your full email address as the mail username.  Most people will be prompted for their username.  If so simply enter your full email address and your password, and you should be able to download your email.  If you still have problems, please call 1300 78 JUMP.



UPDATE Sunday 20-02-05 5.30pm

Due to problems with our carriers authentication server, all our dial up customers and wireless users at Valhalla Village were unable to get connections to-day. They advise that a problem in a database has been rectified.




UPDATE Friday 05-11-04 2.00pm

For those of you that missed your Jumpnet page the past week or so - all is now fixed ( hopefully ).
We had a bug in the Server that took some getting rid of - eventually we rebuilt it from scratch.




UPDATE Wednesday 07-07-04 10.00pm

Login and mail problems the past few days. Problem solved now - so we're told.
Please notify us if you (continue to) have problems logging on or using mail.




UPDATE Friday 05-03-04 10.00am

A power problem in Melbourne affected all our east coast pops and you would have been getting the engaged signal when you tried to logon. Problem solved now - we hope.
Please notify us if you (continue to) have problems logging on.




UPDATE Friday 09-01-04 1.00pm

An electrical fault caused a hardware failure in our Dial-in equipment on Thursday 8th January.
All should be back to normal now. Please notify us if you (continue to) have problems logging on.




UPDATE Wednesday 30-07-03 6.00pm

There was a logon problem on Tuesday and Wednesday up to about lunchtime.
All should be back to normal now. Please notify us if you (continue to) have problems logging on.



UPDATE Saturday 29-06-03 10.00pm

Jumpnet pages were off the air for a while Saturday afternoon due to a mishap with a cable whilst re-arranging some furniture. Back as soon as we realised. Sorry.



UPDATE Tuesday 13-05-03 10.00pm

The Internet has not fared so well the past two days.
Most of NSW was without ADSL monday from around 12 midday till midnight and Gosford had power problems Monday evening. This meant our Jumpnet server was down for some time at different periods. Sorry.



UPDATE Friday 14-03-03 4.00pm

A major routing problem with our supplier meant you were unable to dial in for the most of this morning. Sorry, all we could do was jump up and down too.



UPDATE Monday 03-03-03 8.00pm

Blackout knocked us out for a while - was up again about 2-45 pm



UPDATE Sunday 20-10-02 11.55pm

Changed over to new network hub to-nite. Off the air for a little bit. Sorry.



UPDATE Tuesday 15-10-02 8.55pm

I will be purchasing a new network hub to-morrow to fix the problem we had to-day. We were out for about 11 hours. This fault could account for some of the most recent mail problems. 56K users were not as bad off as those still on the 33k dial-up. The 56K users would have only lost the Jumpnet site, but still have got their mail.



UPDATE Saturday 12-10-02 2.55pm

We had a blackout or power failure last night that affected the server and then our Telstra ISDN line. Rectified about 11-00AM.




UPDATE Thursday 12-09-02 10.55pm

Looks like we had a blackout for a little while to-day. Not out for long.




UPDATE Saturday 29-06-02 8.25pm

Router decided to have a tea break for a short while. Ok once rebooted.


UPDATE Monday 24-06-02 4.15pm

Sorry folks. We were out for a few hours this afternoon due to a blackout, but this gave us the chance to fix a problem that was giving us some problems anyway.
The slow connection and inability to get out onto the net some of you were experiencing should now be rectified.


UPDATE Sunday 19-05-02 11.30pm

Sorry folks. We were out for a few hours after 11-30 PM on Sunday night/ Monday morning due to a blackout.
Ecom advised it would be back up possibly around 2-00 AM Monday morning. Hope most of you were in bed and missed it.




UPDATE Saturday 16-02-02 10.30pm

And I wanted to watch The Bill to-nite !
Storm caused blackout and I had to make a trip to restart one of the servers. Don't think we were down too long.



UPDATE Thursday 30-01-02 5.45pm

If anyone did/is having trouble getting outside the Jumpnet domain this afternoon could you please submit an online report to us with time and where you were trying to go. Seems there is trouble getting to some sites and not others



UPDATE Wednesday 30-01-02 5.45pm

We had a blackout this afternoon and one of the servers failed to reset. Fixed as soon as we realised (thanks to a customer report).
Down for about an hour or so.

UPDATE Wednesday 16-01-02 11.30am

We lost a power supply on one of the servers this morning. Fixed as soon as we realised.
We have resolved a dial in problem that might have been affecting some of you. One of our dial in numbers wasn't actually going to the modem bank, thanks to a Telstra error.
PLEASE report any difficulty you have dialling in or any problem with the service by direct phone call to 43296420 or the online report form.



UPDATE Sunday 30-12-01 11.30pm

Somewhere around 2 or 3 o'clock to-day we lost a router, probably due to the heat.
Took us a while to realise what had happened and arrange a fix. Our Guru is on holidays in South Australia but he was right on the ball once we located him.
Hope it didn't inconvenience anyone too much.




UPDATE Thursday 22-11-01 12.30pm

Sorry folks, we lost a default gateway setting about 11-30 to-day and you probably had trouble getting anywhere on the net. It was fixed about 4-30 I think.


UPDATE Friday 9-11-01 12.30pm

Mail relay problem has been identified and has been rectified (we hope).
If you are still having problems please notify us.


Likewise if you are still having trouble getting connected (dialling in), please contact us a.s.a.p. and we will come have a looksee.

UPDATE Monday 5-11-01 9.00pm

Judging from the number of people connected, it looks like the "hunt" is working ok on the new dial in number now (4329 6310 , please change as soon as possible yourself if you can, or give us a ring on new service number 4329 6420 ).
Lets see how she goes now, let her rip and get into those FREE hours.

UPDATE Monday 5-11-01 1.15pm

We’re back on the air. Sort of.
The dial in number is only allowing 2 people to connect at the moment.
Telstra is working on it and hopefully it will be fixed to-day sometime.
Please connect for as short a time as possible to allow others to access the system and find out what is happening.

Thankyou for your patience during the changeover.

To show our appreciation we are going to double your plan (I don’t mean the price either) for the month of November, so go ahead and use twice as many hours/Mb for the rest of the month.

I will be putting a feed back form here soon. Please help us determine the performance of the new setup by sending details back to us.

Jump Internet
P.O.Box 880
Terrigal  NSW  2260
1300 78 JUMP
1300 78 586700
email: admin@jumpnet.com.au