Help Desk


 Jump Internet has a friendly help desk service available on 1300 78 JUMP, available from 8am to 8pm every day. 

However if you have one of the following tasks to perform, please try the instructions first.

 

Adding a Jump Internet Connection
Email Set Up
Uploading Your Web Page
Internet Jargon Demystified
Online Service Report


ADDING A Jump Internet CONNECTION
 

You can either download and run our setup program or follow the instructions below.
When you dial in after running the program, you will have to add @jumpnet.com.au to your username before you log in.


Windows 98

Double click on My Computer.
Double click on Dial Up Networking.
Double click on Make a New Connection.
Type a name for... = Jump Internet
Click Next
Telephone number = 0198 331 628
Country code = Australia
Click Next
Click Finish

Right hand mouse click on your newly created Jump Internet connection
Click Properties
Untick Use Country code and area code
Click OK

You may now wish to drag your newly created connection onto your desktop.

Double Click on the Jump Internet connection
Enter your full email address into the User name field. eg. myname@jumpnet.com.au
Enter your password into the password field.  As you type, only dots will be shown.  This is a security feature to make sure that no once sees your password.
Tick the Save Password box.   This will make sure that your username and password is entered for you next time.
Click Connect and your modem will dial and attempt to connect to the internet.

 

Windows XP

There are several ways to create a new dial-up connection in Windows XP, depending on the options you have selected on your computer.  The following is the most likely method if you have not made any changes since Windows was installed.

Select Start->Control Panel->Network and Internet Connections.
Select Setup or change your Internet connection.
Click Setup
Click Next on the Welcome to the New Connections Wizard.
Select Connect to the Internet, and click Next
Select Set up my connection manually, and click Next
Select Connect using a dial-up modem, and click Next
Enter Jump Internet as the ISP Name, and click Next
Enter 0198 331 628 as the Phone Number, and click Next
Enter your full email address, eg. myname@jumpnet.com.au, in the User name Field.
Enter your password into the password field.  As you type, only dots will be shown.  This is a security feature to make sure that no once sees your password.
Do the same in the Confirm password field.
Ensure that the two options are ticked, and click Next
Tick Add a shortcut to this connection to my desktop and click Finish

There should now be an Icon on your desktop that you can double click to connect to the internet.

 

Other versions of Windows

Most versions of Windows follow a fairly similar method.  If you get stuck, just give us a call.

 

If you have any problems at all with this procedure, please feel free to ask for help on 1300 78 JUMP.

 

EMAIL SET UP

No matter what browser you use, the information you need to enter before you are ready to send and receive email through Jump Internet is the same. The trick is knowing what to enter and where to enter it.....

We hope this section will point you in the right direction.

 

General Set Up Information
 Incoming Mail = mail.jumpnet.com.au
Outgoing Mail = mail.jumpnet.com.au
Your email address = your logon name@jumpnet.com.au
User Name or POP3 Account = your email address (including the @jumpnet.com.au)
Password = your logon password
News Server = news.datafast.net.au

You will also need to make sure that you have "Outgoing Authentication" turned on.  This is sometimes known as SMTP authentication.  The username as password is the same as the incoming.

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UPLOADING YOUR WEB PAGE

All Jump Internet members have access to 5Mb Free space for a personal web site.

This guide is aimed at helping you upload your web site, not create it.
A personal page is just that: an extension of who you are and what you want to tell the world.
In saying this though, if you are lacking time or experience but still want to make yourself known on The Net, please contact us. We can get you up there with the rest for very little cost.

When creating your site, you can have as many web pages as you like (within the 5Mb limit), however your starting page must be called index.html otherwise your site won't be found.

For those of you designing your own site, please remember to keep other Internet users in mind. We are all different and our tastes vary greatly, so it's very easy to offend others by what you put on the Internet. Jump Internet reserves the right to remove any sites we consider offensive or illegal.

So how DO you get your site on the Net?

Firstly you will need to get yourself a copy of an FTP program to upload your files. "CuteFTP" (available for download from our LINKS page) is a great program for both uploading and downloading files. Its lay out is very much like Windows Explorer: the folders and files of your computer are on one side of your screen and the contents of your home directory (the folder where your web site will be stored by your ISP) are on the other.

Now to begin.....

In CuteFTP create an "FTP Site" for yourself by going into "file">""ftp manager" from your tool bar.
Underneath the window to the left click Add folder. Type in any name you like to recognise this folder as your Jump Internet logon folder.

Double click on your newly created folder then, underneath the window to the right click the option of Add site.

The information you need to enter here is:

Site Label = Whatever you want to call your site
Host Address = ftp.jumpnet.com.au
User ID = the user name you use to logon to Jump Internet (leave out the @jumpnet.com.au)
Password = the password you use to logon to Jump Internet
Login Type = "normal"
Transfer Type = auto-detect"
Host Type = "auto-detect"


Click "ok" when you have finished.

Now make sure you are logged on to Jump Internet. Select Connect.

You will see all the directories on your hard drive (your local directory) are on the left hand side, and your home directory on our Server is on the right. You will need to upload your files to the top folder of your home directory.  You can have sub-folders for your other pages if you like.

In your Local Directory locate the folder that contains the html files for your web site.
Select the file you wish to upload (if you want to upload numerous files highlight the first file, hold down your "shift" key and use your down arrow until all the required files are highlighted).
When you have done this click the "upload" icon on the tool bar or select "commands">"upload" on your menu bar.

The rest is automatic ~ sit back and watch your web site being posted. CuteFTP will confirm with you each file to be posted. Just click "ok" or hit the enter key.

Your personal web site address is as follows:
http://www.jumpnet.com.au/users/yourusername e.g. if your user name is "burnthetoast" then your address will be www.jumpnet.com.au/users/burnthetoast.

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INTERNET JARGON DEMYSTIFIED
 This section is growing daily!
If you're a regular Net-Goer, you'll probably know-it-all already.....
It is aimed towards those of you who are new to the Internet and totally baffled by all the new terms being thrown at you.
If you have anything you feel may benefit others, by all means contact us & we'll list it here.

Uploading Transferring files from your computer to another computer. The other computer can be an individual who you are sending say a music file or picture, or it could be an ISP to whom you are sending a web page.

Downloading Any site you visit on the Internet and any file, image or text you save on to your computer is a "download".
Sites, files, pictures and sound files vary in size and are measured in Bytes, Kilobytes and Megabytes. A Kilobyte [K] is is 1,000 Bytes. A Megabyte [Mb or Meg] is 1,000,000 bytes.
You may find some sites are slower "to come up" than others. This is usually due to the amount of information your computer has to download from that site. Moving pictures and large images take a longer time to download than plain text.
As an example, this image - - is 2K or 2Kilobytes.
So if a page is full of graphics there is a lot more download information, thus increasing the time that site takes to fully appear.

Ftp File Transfer Protocol. The Process used for uploading and downloading files.

Gifs & Jpegs Any image you see on the Internet is a Gif of JPEG. A moving object is known as an Animated Gif and is a number of single Gifs "blended together" to form a moving picture.

Wav, Midi, MP3 Files Various sound files

Avi Files A video file.

Saving Images, Programs, Sounds and Backgrounds from a Web Site Simply right mouse click over an image or file (in the case of a background, select an area where the background is free of text or graphics and right mouse click).
Depending on what type of file you are saving you will have the options to "save image as", "save background as", or "save file as".....
When you click this option you will be prompted to save the file into a folder in your computer. If you haven't already, we strongly recommend creating a folder just for your Internet downloads called simply "net downloads"; it makes it a lot easier to find your files later on.
You will notice the file already has a name and an appropriate file extension. Unless the file name is something you will recognise later on, rename it. Most web sites have so many images they don't give them "recognisable names" only index names that they can refer to. E.g. a picture of a kitten playing may be called "k6_blk". In this case you could simply rename it "kittplay".
When you are happy with the name of your file click save.
You've just saved a file from the Net.

Plug Ins When visiting certain sites you may have come accross prompts telling you to download a "plug-in" in order to view the site. A plug-in is merely an addition to your Browser that allows you to access sites that have, for example video or sound extensions that your browser may not be equipped to handle. There is no risk downloading plug-ins & each plug-in you download makes for more advanced browsing capabilities.

Cookies Not the chocolate chip variety!
A Cookie is a small file that some sites you visit attach to your computer. It provides your computer with a unique identification code allowing that site to recognise you next time you visit.  This is quite often used to customise the page so that you see only what you want to see.
Some Commercial, Government & Legal Aid sites will attach cookies to a browser. It's their way of knowing who is visiting their site.
There is no cause for alarm. A cookie provides no personal information about who, what or where you are. It is simply a small, harmless text file. Just look at is as a marketing/security exercise that allows sites to show you what you want to see, and separate their good, bad and ugly visitors.
Most browsers give you the option of accepting cookies or not.
In the "Preferences" or "Options" area of most browsers you have the choices "warn before accepting", "always accept" or "never accept" cookies.
Keep in mind though if you select the last option you will not be allowed access to some sites.

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HAPPY INTERNETTING :)
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Jump Internet
P.O.Box 880
Terrigal  NSW  2260
1300 78 JUMP
1300 78 586700
email: admin@jumpnet.com.au